Refund policy

RETURN & EXCHANGE POLICY

Returns

We want you to be fully satisfied with your purchase.

You may return your shoes within 14 days of receiving your order for a refund or exchange.

To be eligible for a return:

• Shoes must be returned in their original condition and packaging
• Items must not show signs of excessive wear or damage
• Proof of purchase (receipt or order confirmation) is required

Return Shipping

Unless the item is faulty or supplied incorrectly, return shipping costs are the responsibility of the customer.

We recommend using a tracked delivery service, as we cannot be responsible for items lost in transit.

Exchanges

We are happy to offer exchanges for:

• Different size
• Alternative style or model
• Store credit

All exchanges are subject to stock availability.

Non-Returnable Items

The following items cannot be returned:

• Custom-made or made-to-measure footwear
• Products altered or modified at the customer's request
• Repair services once completed

Faulty or Incorrect Items

If you receive a faulty or incorrect item, please contact us as soon as possible so we can arrange an appropriate resolution.

Refunds

Once your return has been received and inspected, we will notify you of the outcome.

Approved refunds will be issued to the original payment method within 14 days of receiving and inspecting the returned item.

Where applicable, standard delivery charges paid at the time of purchase will also be refunded in accordance with UK consumer regulations.

How to Start a Return

Please contact us before returning any item:

Oscar Euston Shoemakers

Great Portland Street (Exit 1)
Fitzrovia
London W1W 5PW
United Kingdom

Email: info@eustonshoes.com
Telephone: +44 (0)20 7323 2214